Shipping / Order questions | Product details, materials & stuff | Refund / return faqs
Frequently Asked Questions
What materials are your hoodies, sweatshirts, and t-shirts made of, and how do I care for them?
Our hoodies and sweatshirts are typically crafted from a comfortable blend of premium cotton and polyester, providing both warmth and durability. Our t-shirts are made from 100% soft, breathable cotton, or cotton blends. For care, we recommend machine washing in cold water with like colors and tumble drying on low. To preserve the quality of any printed designs, we suggest washing inside out. Please refer to the specific care label on each garment for detailed instructions.
How do your sizes run? Should I order my usual size, or size up/down?
Our hoodies, sweatshirts, and t-shirts generally run true to size. However, to ensure the best fit, we recommend checking our size chart, which is available on each product page. The chart provides detailed measurements for each size. If you prefer a looser, oversized fit, consider sizing up. If you like a more fitted style, your typical size should work well.
What is your return/exchange policy?
We want you to be completely satisfied with your purchase. We offer a [3] day return/exchange policy for unworn and unwashed items with original tags attached. If you're not happy with your order, please visit our returns portal on our website to initiate the return or exchange process.
How long does shipping take, and do you ship internationally?
Shipping times vary depending on your location. Domestic orders U.S.A typically arrive within [5] to [10] business days. International orders may take longer, ranging from [10] to [20] business days, depending on customs and local postal services. We do ship internationally! Shipping costs and estimated delivery times will be calculated at checkout based on your destination. You can track your order using the tracking number provided in your shipping confirmation email.
Shipping / Order questions | Product details, materials & stuff | Refund / return faqs
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What are your shipping options and how much does shipping cost?
Shipping costs vary for international orders and will be calculated at checkout based on your location. You can view all available shipping options and their costs during the checkout process.
How can I track my order and when will it arrive?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your order's progress on the carrier's website. Delivery times vary depending on the shipping option you choose and your location. Please refer to the estimated delivery times provided at checkout. While we strive to deliver your order within the estimated timeframe, please note that unforeseen circumstances may cause delays.
What is your refund policy and how do I initiate a return?
We offer a [3] day refund policy for unworn and unwashed items with original tags attached. If you are not completely satisfied with your purchase, you can initiate a return through our online returns portal on our website. To start a return, please visit the return section of our web page, and follow the provided instructions.
What happens if my order arrives damaged or incorrect?
We take great care in packaging and shipping your orders, but in the rare event that your order arrives damaged or incorrect, please contact our customer service team immediately. Provide us with your order number and photos of the damaged or incorrect items. We will work quickly to resolve the issue by either sending you a replacement or issuing a full refund, including any shipping costs. Our goal is to ensure you are completely satisfied with your purchase.